Frequently Asked Questions

What Is

The best way to describe Emload is that it’s a free online storage provider where you can upload files and share them with other people through URL links.

How Long Are the Files Stored?

If you’re a registered user, the files you are going to upload in their server would stay there for 45 days starting from the moment the last file was downloaded. On the other hand, Emload premium users would have the privilege of storing their files for up to 90 days.

File Size You Are Allowed to Upload

Registered users can store up to 1 GB, but only 4 GB for premium.

Why Should You Get a Premium Account?

The premium account, or better known as “premium access” is the most advanced file sharing service offered by With a premium plan, you’ll be able to enjoy faster speed and resume download after disconnection. They also offer extended storage time and other advantages.

What Download Speed Can You Enjoy as a Premium User?

For premium users, they can enjoy a download speed of 1GB per second, however, do note that this would still depend on your Internet speed.

I Have a Emload Premium Account, but the Website Doesn’t Recognize It. What Should I do?

In case you’re having issues with your account, the best way to resolve that is by checking if your browser allows cookies. Likewise, check if the software you are using doesn’t block cookies. This is one of the most common problems, because some Firewalls do block cookies.

What to Do If You Do Not Receive SMS or Email with Your Password?

Don’t worry, this shouldn’t be a cause of concern. In case it happens, rest assured that we’ll send you your password, or even give you your money back to give you the peace of mind you deserve. All you have to do is send us an email and we’ll work on it.

Why Am I Experiencing Slow Download Speed?

There are a number of factors that could affect your download speed. For example, it could be because of your provider’s settings. Likewise, if you are downloading a file that’s also being downloaded by other users, this can also affect the download speed. To prevent this, you could either become a premium user or at least download at a different time of the day.

How to Solve Speed Issues?

We highly suggest that you check the network settings, and if it seems like you have already done everything, but it’s still slow, then you should really consider getting Emload premium by then. This would solve your issue once and for all.

I Cannot Download a Single File, What Should be Done

If you’re not a premium user, then try quitting all your download utilities at first. If the problem persists, then it’s probably your browser– that it doesn’t allow cookies. If you are still encountering issues, even after basic troubleshooting, don’t hesitate to contact us.

Can I Cancel My emload Subscription Eventually?

Of course, you are free to do so– especially if you are not satisfied with the service anymore.